At I Heart Dallas we strive to get your order out to you as quickly as possible. Orders are generally shipped within one business day of the time they are placed. Delays may occur if we have problems filling an order completely, in which case we will contact you by phone (US Orders) and/or email (International Orders).
You may opt out of I Heart Dallas membership at anytime by using the link provided in each newsletter message. Your personal contact information will not be shared with any other company or other entity, except as required by law.
We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding return or refund, reach out to us.
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Please be patient with us while we update our website.
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